FAQ - Frequently Asked Questions – Hair Care Genius
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Frequently asked questions FAQ about buying eBook's and eBook bundles

Q: Can I read the eBook on my iPhone?
A: Yes, all eBook's sold here can be read on iPhone with its default "files app", google drive, adobe reader etc.

Q: I am not a very technical person so will I still be able to download and read the eBook?
A: 
Yes it is easier then you think and you do not need to be a tech-pro. We will help you until you have the eBook, no worries. Please contact us if you need assistance.

Q: I didn’t receive a download link email to my email address?
A: This could be because you entered the wrong email or spelled it wrong in your order. Please confirm that you entered the right email address and that you are looking for the download email in the right email inbox. Please also check the spam folder of you email. If the email is incorrect please contact us with the contact form.
Tip: When the order Is finished you will also be presented with a download link on the same order web page.

Q: I tried to download the eBook but I can’t find it on my iPhone and I have reached my download limit. What do I do?
A: Check the “files app” or other apps that you have that is used for reading or viewing files or PDF files, the PDF file might be stored in some of them. If you can not find the eBook please contact us.

Q: The download link does not work, please help.
A: Make sure you are connected to the internet, that your web browser is not blocking content and that the download limit is not reached. If you can not find a solution contact us and we will help out.

Q: How do I contact you about an order?
A: Please scroll to the bottom of the website and open the contact page and complete the form and send.

Q: In what format are the eBooks delivered?
A: All eBooks sold here are PDF files and the eBook bundle is delivered as a ZIP file containing the corresponding PDF eBook files.

Q: Is a paper copy included in eBook price?
A: No paper copies are included with any of the eBook’s sold on our website

Q: I haven’t received my physical book , why Isn’t it coming?
A: No paper copies are included with any of the eBook’s sold on our website

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